KROG
🇳🇴

CWA 18398 · assessment rubric

E.7 Business Change Management

← All competences

Level e-3

From role 4.7 AI Project Manager · EQF EQF7

Evaluate AI adoption opportunities and design change strategies for organisational processes and teams by monitoring AI performance metrics, addressing risks such as bias or system errors, and implementing measures to promote stakeholder engagement and effective adoption in real operational settings.

  1. 7.1 Evaluate AI adoption opportunities and determine potential organisational benefits using case studies or business process analyses.

    Assessed by AI Adoption Assessment Report and Case Study Analysis assessing evaluation of AI adoption opportunities, expected organizational benefits, and supporting evidence from case studies or business process analyses.

  2. 7.2 Design change strategies for teams and processes that address AI-specific risks such as bias, drift, or cybersecurity in operational settings.

    Assessed by Change Strategy Plan Document with Written Justification assessing the design of team and process change strategies that address AI-specific risks such as bias, drift, or cybersecurity in operational settings.

  3. 7.3 Implement stakeholder engagement activities to promote AI adoption through workshops, meetings, or training programmes.

    Assessed by Stakeholder Engagement Record, Reflection Notes, and Training/Workshop Feedback assessing implementation of stakeholder engagement activities through workshops, meetings, or training programs to promote AI adoption.

  4. 7.4 Monitor and interpret AI performance metrics to guide adjustments in adoption strategies using dashboards, reports, or KPIs.

    Assessed by AI Performance Monitoring Dashboard and KPI Reports assessing monitoring and interpretation of AI performance metrics and their use in guiding adjustments to AI adoption strategies.

  5. 7.5 Identify and document potential challenges and limitations of AI adoption in real-world organisational contexts.

    Assessed by Adoption Challenges Log, Summary Table, or Annotated Notes assessing identification and documentation of potential challenges and limitations of AI adoption in real-world organizational contexts. C.5 Governance GOVERNANCE [5]

Level e-4

From role 3.4 AI Advisor · EQF EQF7

Lead AI-driven transformation initiatives by coordinating teams, implementing adaptive change strategies, integrating governance and ethical practices, and monitoring AI performance to optimise adoption and organisational outcomes in operational and business contexts.

  1. 8.1 Lead AI transformation initiatives by coordinating team activities and responsibilities in cross-functional or multi-departmental projects.

    Assessed by AI Transformation Leadership Plan and Team Coordination Documentation assessed for leadership of team activities and responsibilities in cross-functional or multi-departmental AI transformation projects.

  2. 8.2 Implement adaptive AI adoption strategies while ensuring compliance with governance and ethical standards in real-world organisational processes.

    Assessed by Adaptive Adoption Strategy Report and Compliance Checklist assessed for implementation of adaptive AI adoption strategies and compliance with governance and ethical standards in real-world organizational processes.

  3. 8.3 Monitor AI performance metrics to optimise adoption and operational outcomes using performance dashboards, KPIs, or AI monitoring tools.

    Assessed by AI Performance Metrics Report and KPI Dashboard assessed for monitoring of AI performance metrics and use of dashboards, KPIs, or AI monitoring tools to optimize adoption and operational outcomes.

  4. 8.4 Apply problem-solving methods to overcome challenges in AI implementation in organisational settings by addressing technical, human, or process-related issues.

    Assessed by Problem-Solving Case Documentation and Analytical Report of Resolved Issues assessed for application of problem-solving methods to technical, human, or process-related AI implementation challenges.

  5. 8.5 Evaluate the impact of AI adoption on team performance and organisational processes using qualitative and quantitative indicators.

    Assessed by Impact Evaluation Report, Performance Metrics Analysis, and Comparative Tables assessed for qualitative and quantitative evaluation of AI adoption impact on team performance and organizational processes. SUPPORT & GUIDANCE [3]

Level e-5

From role 4.1 AI Transformation Lead · EQF EQF8

Lead AI-driven transformation at the highest organisational and ecosystem level by creating innovative strategies, establishing ethical and sustainable practices, and optimising performance, resilience, and value through systemic and forward-looking approaches.

  1. 7.1 Develop innovative enterprise-wide AI transformation strategies using strategic frameworks and foresight methods.

    Assessed by Enterprise-Wide AI Strategy Report and Strategic Plan Documentation assessed for development of innovative AI transformation strategies using strategic frameworks and foresight methods.

  2. 7.2 Establish ethical, sustainable, and responsible AI adoption practices in organisational policies and decision-making.

    Assessed by Ethical AI Adoption Guidelines Document and Policy Drafts assessed for establishment of ethical, sustainable, and responsible AI adoption practices in organizational policies and decision-making.

  3. 7.3 Optimise organisational performance and resilience through AI-driven change by applying AI monitoring, modelling, and process optimisation.

    Assessed by Organizational Performance Optimization Report, Metrics Dashboard, and Analytical Summary assessed for AI-driven optimization of organizational performance and resilience using monitoring, modelling, and process optimization evidence.

  4. 7.4 Guide decision-making across organisational units using systemic and forward-looking approaches with scenario analysis and enterprise-wide planning.

    Assessed by Decision-Making Guidance Portfolio, Scenario Analyses, or Planning Documents assessed for systemic and forward-looking guidance of decision-making across organizational units.

  5. 7.5 Integrate AI-driven initiatives across multiple organisational levels ensuring alignment with long-term strategic objectives.

    Assessed by AI Integration Alignment Report and Organizational Mapping, if used, assessed for integration of AI-driven initiatives across multiple organizational levels and alignment with long-term strategic objectives.

  6. 7.6 Assess risks and unintended consequences of AI adoption using organisational risk management tools and ethical guidelines.

    Assessed by Risk and Impact Assessment Report, Risk Matrices, or Ethical Compliance Tables assessed for risks, unintended consequences, use of organizational risk management tools, and application of ethical guidelines.